Man Crates Reviews

I ordered a knife kit and 2 fishing lure kits. The knife kit was great. One of the fishing kits plastisol had leaked. I was sent a replacement in a timely manner BUT the top to the glitter in that one had came loose and glitter was everywhere. Not what I wanted to present as a gift. Stay away from the fishing kit and you should be fine.

I have purchased many different crates from them and LOVE them all. Customer service is beyond helpful. If I could give them more then 5 stars I would!!!

I am writing this review to help others avoid the nightmare I have had to endure with Man Crates. I have already been in contact with two managers, Tiffany & Meghan. They have tried to make it right, but each "resolution" comes with more mistakes. They say "100% satisfaction guaranteed", but at what cost and how many attempts before they do get it right? Man Crates prides itself on the fun in just opening its boxes, but I now equate a Man Crates box with disappointment because it's never correct; even when that said box is to make up for a previous mistake. This has been a nightmare for 8 months now.

It all began because I was interested in the Shawarma-nator Grill for my husband when it first came out in the fall of 2021. In November 2021 I decided to order it as a Christmas gift, but I waited too long and it was sold out, no ones fault but my own. Then in April 2022 I got an email notifying me that it was back in stock (it wasn't). I reached out to customer service to see why I got the notification when it had not in fact returned. I got told conflicting information from the same person, it was extremely frustrating. First, it was never back in stock, then they said it did arrive but the warehouse jumped the gun in saying it was back in stock, then they said it won't be returning at all, and finally that it will take two weeks to return. All these explanations were a lie and when I called her out on it I got transferred to a manager who apologized profusely, said she would be retraining the agent, offered a discount code and assured me when it does return that I'd be the first to know. Great!

So finally, it actually returned in June. I was fed up with Man Crates, but I knew how bad my husband wanted this grill so I sent him the link with the discount code they provided. He order the grill and was so excited to receive it. Because it was around the time for Father's Day it was supposed to arrive with a Jerky box. Well, the grill arrived on time but no jerky box. Then, another great disappointment, the grill arrived with both missing parts and was not designed as what is pictured on the Man Crates website or in the manual it came with. I wish I could attach photos so you all can see what I am talking about as the grill was obviously different.

At this point, it had been 7 months of back and forth with Man Crates. The grill was not what we ordered; it felt and continues to feel like a sick joke. Who were they trying to fool with the false advertising? The grill vaguely resembled what they had represented on their website. I reached out to customer service and again, they tried to make it right, but the execution is always lacking. Tiffany promised another jerky box since we never received the first one. They said they were sending me the parts that were missing. I received random pieces of metal, no jerky and no matching manual for the grill. The manual I received was for the grill I actually purchased and pictured on their website. They informed me that my grill will not look like the grill advertised on their website because they are using a different vendor now. So they admitted to their false advertising. They said they were going to update their website with new photos, but that doesn't change the fact that I was already sold a false image as were many others. They sent a replacement grill that arrived last week with parts still missing! This grill looks like a welding class project where someone macgyvered some junk together and is trying to pass it off. It is a straight knock-off of what was originally advertised and should not cost the same as it is way lower quality in design and functionality.

I know the customer service people are trying, but their warehouse or whoever is in charge of production is fumbling it for them. All they have done is waste our time, offer jerky that doesn't arrive, and a 30% discount code. They refunded me because what they did was illegal and I hope more people come forward about this grill. They continue trying to make it right even after the refund because they know what a major mistake they have made. We will never get the grill we actually ordered. I wish Man Crates would have been transparent from the get-go. Just tell us you have a new vendor and it won't be the same, then replace the photos on the website to reflect that change. Don't have people purchase an item and then send a knockoff. They have updated the item's photos on their website just recently, I want to say a week ago because I kept checking to see how many other people might fall into the same trap my husband and I did. I'm not sure if they would have updated their website if not for me bringing it to their attention.

So much for 100% satisfaction guaranteed. I'm not sure what will make this right anymore. 8 months and nothing but random metal and a FedEx tracking number for jerky to show for it.

I have ordered a few times with Man Crates. Each time has been perfect. My boyfriend has gotten the bacon crate, siracha crate, Grand jerky heart and The Brewski Crate. Each time he was blown away! He loves the variety of treats and goodies he receives in each crate.

Foremost, this was super fun gift, and the product & customization is awesome! Quick delivery too. My only constructive criticism is (and i say this realizing half the fun is the challenge opening the crate ;-) ). Man, the crate was quite hard to open, even with the small pry bar included. My main suggestion would be to maybe NOT glue the top lid, OR add a small sticker on the bottom panel thats say "open here". (the bottom is not glued, and easier to pry open!). Without this, I would recommend offering the crate receiver a small hammer & gloves haha :-). But truly, a great gift box & product. I will order again. CHEERS

I have ordered from Man Crates many times and have always been pleased with the product. I paid extra to have the item delivered the day after my husband's birthday. The product came on time, the issue has been with the return. Many emails stating Fed Ex will be scheduled. This has yet to happen. Its been over a week. I have never had such a frustrating experience on a return.

Lovely presentation. I ordered as a birthday gift for my nephew's 18th. The gift was packaged well, and included a beautiful card. What I was impressed with the most was their customer service - immediate response and attention to an unforeseen shipping delay. Will order from them again in the future!

I received my mancrate today only to be disappointed..
I was sold the story about George Washington's rye whiskey..
There is no whiskey in this crate
So I paid $160 plus high shipping insurance $35 for an empty bottle & 2 glasses
Each with my last name on them.
That my friends is a scam to sell me glass
Why go into such detail about George Washington's whiskey being from mt.vernon
1797 as well as how he was the leading whiskey producer in America at the time..
Well you guys have your misleading information disguised well.
I was looking forward to opening & receiving
Whiskey from Mt. Vernon.. I suppose I'm the fool here.. I want nothing to do with this SCAM

I ordered an awesome whiskey kit and unfortunately it came missing a ring around it. I emailed and immediately I got a response they sent a new kit immediately. Fantastic customer service. Great product! I will be ordering again.

If you have a hard to shop for man this is the site for you.

Oh and they make awesome snacks!

I received the knife making kit for Christmas. Piece of s**t! None of the holes line up and NONE of the edges are flush at all. This is obviously made in a few different 3rd world countries. My wife is now inside crying because of how much money she spent on this disaster. You guys should try something that you are capable of doing like get a real job and not some .com scam.